Terms of service

These terms apply to purchases from Traverse Studio. Please read the product description, your selected options and our Shipping, Refund and Privacy policies before placing an order. For questions, contact traversestudiodesign@gmail.com.

Our posters are personalised using the information you provide. Please check athlete names, event details and race data carefully and provide only content you have permission to use. If you need to correct details or request a cancellation, contact the studio as soon as possible. We will discuss what is possible at that stage of production.

Review the currency, product price, shipping charges and any applicable taxes displayed at checkout before paying. If we cannot fulfill an order, we will contact you and refund any payment for the unfulfilled purchase. Any proposed changes to an order’s price or specifications require your agreement.

Product descriptions and selected options define your order. Screen settings can affect how colours appear, and handmade pieces may have minor variations; this does not excuse faults or products that do not match their description. Production and delivery questions are covered by our Shipping policy, and return or remedy requests by our Refund policy.

Nothing in these terms excludes or limits rights or remedies under New Zealand consumer law or other applicable consumer protections. If an issue arises, please contact the studio so we can work towards a resolution. Changes to these terms apply to future purchases and do not retrospectively change the terms of an existing order.