Refund policy

Each Traverse Studio poster is personalised to your route and finish. Please check your athlete name, event, date and race data carefully before ordering. If you notice a mistake or wish to request a change or cancellation, contact the studio as soon as possible so we can discuss what is possible at that stage of production. For items which are personalised and as described, no refund will be provided due to the nature of made to order products.

For any return or refund request, email traversestudiodesign@gmail.com with your order number and a description of the issue. Please contact us before sending an item back so we can provide the appropriate return instructions.

If your poster arrives damaged, is faulty or does not match your order, please tell us and include photographs where helpful. We will assess the issue and arrange the remedy required by applicable consumer law, which may include a repair, replacement or refund.

Before an agreed return, we will confirm the return arrangements and responsibility for any shipping costs. Where a refund is due, we will confirm the amount and processing details with you. Nothing in this policy excludes or limits your rights under New Zealand consumer law or other applicable consumer protections.